Customer Service Technician – Fort Worth

Riverside Homebuilders is active throughout the Dallas-Fort Worth metroplex and maintains 25-30 active projects at any point in time. Riverside Homebuilders is part of Lackland Holdings and combined, both companies have more than 230 team members, and we are looking to hire a Customer Service Technician.

We take pride in our family-friendly culture, professional presence, and congenial work environment. Most importantly, we provide challenging opportunities and support needed to build successful careers. If you are looking for an opportunity to grow in a workplace that focuses on keeping employees happy so they can do their best work, we hope you will consider joining our amazing team who is also recognized as one of the Best Places to Work for in Texas and one of the Best Places to Work for in Fort Worth!

Position Summary:

The Customer Service Tech plays an integral role in our team.  They liaise with our trades/vendors and customers. This individual should be solution-minded, and results oriented to collaborate with all involved parties. If you want to be part of an organization and team that appreciates great customer service with a primary goal of “doing what’s right” this is an opportunity for you.

Responsibilities:

• Coordinate customer service work with homeowners, office team members, and trades.
• Ensure internal administrative and quality procedures are being followed and manage quality control inspections for closings.
• Maintain thorough understanding of the warranty standards to ensure compliance while controlling warranty costs.
• Must be able to diffuse situations and overcome obstacles while focusing on meeting customer needs.
• Serves as an advocate for homebuyers and a professional representative of the Company. Identifies areas of concern and coordinates repairs ensuring homebuyer satisfaction at the completion of repair work.

Skills and Qualifications:

• Associate or bachelor’s degree in construction management, highly preferred.
• High school diploma or GED required.
• Residential homebuilding experience required, preferably in customer service and warranty field.
• Strong organizational skills with attention to detail.
• Excellent communication skills.
• Motivated team player.
• Proficiency with Microsoft Office 360.
• BuildTopia experience preferred, but not required

Qualified candidates should submit a resume online or by email at careers@rshomebuilders.com