Careers
Careers
Are you interested in joining the Riverside Homebuilder's Team? Check out our employment opportunities below.
- New Home Sales Professional
We are seeking outstanding new home Sales Professionals to join our growing team!
Position: New Home Sales Professional
Hours: Regular Full Time
Locations: Dallas/Surrounding Areas, Fort Worth/Surrounding Areas, Sherman, Texas
Job Description
Promote Riverside Homebuilders to prospective buyers and meet monthly and quarterly sales goals. Guide homebuyers throughout entire sales process through contract and mortgage. Provide exceptional customer service to Riverside Homebuilder's buyers. Generate traffic through development of relationships with the Realtor community, participation in community events/meetings and other networking venues. Ability to propose a business plan for success and determine best marketing practices for community demographics. Must be able to work weekends, evenings and many holidays. Realtors must be willing to place license in inactive status.
What we offer:
Competitive compensation (salary plus commission)
Medical benefits package
Outstanding marketing support
Great ongoing training
Beautifully decorated models
Requirements:
Minimum
2 years new home sales experienceProfessional school training a plus
College degree or some college hours preferred
Professional appearance and presentation
High level of enthusiasm and excitement
Ability to engage, promote, educate and persuade
Excellent verbal and written communication skills
Basic understanding of financial principles
Computer proficient with ability to learn new systems quickly
*Note to Job Seekers:
Please send resume to cshipley@rshomebuilders.com
No telephone calls please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates will becontacted in the event that there is a potential job match, or if further information is needed
- Sales Assistant
We are seeking outstanding new home Sales Assistant to join our growing team!
Position: New Home Sales Assistant
Hours: Regular Full Time
Location: Gainesville, Texas
Are you confident, responsible, personable, and professional and enjoy working in a retail-like environment. This is a host type position meeting, greeting and informing prospective home buyers about our new home community and floorplans that are available.
New Home Sales Experience is always a plus
POSITION REQUIREMENTS-
Easily reached via cell phone, text and or email
Commit to a full 9 hour day, including some holidays
Outgoing, professional demeanor, with the ability to establish and maintain
effective relationships
Excellent verbal and written communication skills
Reliable transportation that will remain with you throughout the day
Self-motivated and able to work independently
Stand and or walk for 20+ minutes at a time including climbing stairs
Agree to travel within 25-30 mile radius of your home
Must be 18 years of age for liability and insurance purposes.DUTIES-
Greets visitors and provides community information
Register prospective buyers
Answer the phone in the model home
Conducts tours of inventory homes
Assemble community brochures
Writing detailed notes about daily activities
Assisting the Sales Consultant with light office dutiesDRESS CODE-
Business-casual attire required
- Customer Service Manager
PURPOSE AND SUMMARY: To direct the Customer Service process and staff. The Customer Service Manager sets expectations, provides direction and to support to the CS Team to ensure Riverside Homebuilders Standards of Service are attained. Serves as a key representative for Riverside Homebuilders and is ultimately responsible for addressing issues affecting homeowner satisfaction post closing.
FUNDAMENTAL JOB DUTIES/RESPONSIBILITIES:
Essential:
• Review/act on all new homeowner surveys.• Hire, supervise, and direct the work of the Customer ServiceTeam.• Provide ongoing product and customer service training, and support to the Customer Service Team.• Ensure the CS Team expedites minor and major home repairs within the new home warranty guidelines, the StrucSureWarranty standards, and in accordance with customer service standards set by Riverside Homebuilders.• Administer a pro-active customer service program.• Work in conjunction with Construction and Sales to establish a team approach to Customer Satisfaction.• Understand the manufacture’s recommendations for the use and application of their products; provide ongoing training to the CS Team to ensure they understand product features and warranty provisions, and can explain/demonstrate them to new homeowners.• In conjunction with the Customer Service Team, provide oversight of the work of subcontractors and vendors; ensure the quality and timeliness of work performed; resolve issues in a proactive manner and, as necessary, determine when payment should be withheld.• Audit, verify and approve for payment, purchase orders for work completed that is deemed not to be the responsibility of a Subcontractor and/or Trade Partner; ensure cost effective resolutions to customer warranty and satisfaction issues.• Prepare and implement annual Budget.• Ultimately responsible for resolving issues that have been elevated from a Customer Service Team Member, unsatisfied homeowner, homeowner association, or subcontractor.• Perform on-site inspections and initiate follow-up calls/meetings with homeowners.• Compile and review various reports.QUALIFICATIONS:
Education: Minimum High School Diploma, bachelor’s degree strongly preferred
Experience:
• Minimum of two (2) years Customer Service experience• Five years of management experience• General residential construction experience, strongly preferredTechnical Skills:
• Proficiency with Microsoft Office applications with advanced skills in Excel.• Builder Software experience a plus.• Knowledge of or the ability to learn warranty specifications, industry terminology, and standard construction processes and practices.• Must be able to analyze construction deficits or product problems.Interpersonal/Communication Skills:
• Excellent Oral/Written Communication, Interpersonal, and Customer Service skills, must be responsive to customer needs while maintaining a high degree of professionalism.• Excellent problem/conflict resolution skills to manage and diffuse situations and customer concerns in a positive manner.• Frequent interactions with new homeowners, vendors, subcontractors construction personnel and all levels of employees.• Ability to handle the stress of dealing with trades and with the public.• Ability to explain complex issues to others in a manner easily understood by both construction industry professionals and customers.• Team Player; and demonstrated ability to work within cross-functional teams.• Strong leadership skills; ability to set objectives, delegate tasks, and evaluate performance of staff.Judgment:
• Sound judgment and integrity, and the ability to make good decisions under time pressures.• Accurate; with keen attention to detail.• Self directed; takes initiative, proactively addresses problems; can work with minimal oversightMental Abilities:
• Analytical; with the ability to give, receive, analyze information, interpret complex issues, and make effective decisions to bring the issue to a successful conclusion.• Highly organized and flexible; with the ability to prioritize multiple projects and meet deadlines, often with frequent interruptions and changing circumstances, in a high-volume fast-paced work environment.Travel:
• Position normally does not travel out of the North Texas area, but will travel for meetings or training.Work Environment:
• Work is generally performed in an office environment with frequent trips to new home sites, and/or project sites• Occasional exposure to all weather conditions, dust, dirt, hazardous chemicals and other particulates.Work Schedule: Work is generally performed during what is considered to be normal business hours, however on occasion may be required to work weekend and evenings
If you are interested, please send your resume to: cshipley@rshomebuilders.com
LET US BE YOUR HOMEBUILDER
At Riverside Homebuilders, our goal is to make your journey to owning your dream home as enjoyable as possible. Buying and building your new home is exciting and you should get to enjoy watching your home become a reality. Home is where your story begins.
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(817) 601 - 6230
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Book Now!Happy Homeowners
Sep 2018After living in our new Riverside home for several months, we know we made the right decision. Spray foam insulation was a big selling point for me. Nick and Christina in sales helped us select a floor plan that best suited how we would use the space and the lot that would provide a view of green space. Marla in the warranty department and Larry the warranty manager made sure everything after the sell was handled promptly and to our satisfaction. Most importantly, if we had it all to do over again we would buy another Riverside home. The Martin Family 2018
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