Dear Valued Homeowner,
Due to the outbreak of COVID-19, some warranty work has been delayed or cancelled to ensure the safety of our customers and employees. Despite these disruptions, Riverside Homebuilders remains committed to our mission of always doing what is right. Therefore, any requests sent during this time period will be time-stamped and honored once the social distancing and public health orders are lifted. Coverage will be extended to anyone who was not able to get items or year end services completed during this time and/or whose warranty expired. Riverside Homebuilders wants to ensure that our homeowners do not have to worry about anything other than their health and safety during these challenging times.
*DRAINAGE NOTICE*Please allow 72 hours before filing a service request for drainage
With a New Home Warranty from Riverside Homebuilders, you can rest easy knowing that you will be taken care of in the event that something stops performing as intended.
Please Login below to submit a Customer Service request. Please keep in mind that all onsite sales and construction personnel will not accept service requests in your community.
After submitting the request, please allow up to 48 hours for a customer service team member to contact you. Our Customer Service Department operation hours are Monday through Friday 8 a.m. to 5 p.m. All non-emergency requests submitted Saturday and Sunday will be answered the following business day. If you have an emergency please see emergency numbers below:
Plumbing -Ken-Man Plumbing – 817-453-8032
Electrical - Evergreen Electric – 817-473-2553
HVAC – Performance Heat and Air – 817-477-1000
At Riverside Homebuilders, our goal is to make your journey to owning your dream home as enjoyable as possible. Buying and building your new home is exciting and you should get to enjoy watching your home become a reality. Home is where your story begins.
Just outstanding! From the moment we were in contact with Riverside Homes to the closing date on our new home, it was great. We could not have been more pleased. The sales agent was pleasant and knowledgeable, and updated us daily with the status of our process. This gave us peace of mind knowing we were dealing with a quality organization that cares about their customers. After our close and move in, the team has been available for questions regarding our new home.