Online Sale Counselor
Ask Rachel
(817) 601 - 6230
Online Sale Counselor
Questions?Ask Rachel

Service Request

Icon Waves

Service Request


At this time, Riverside warranty work will be limited to emergency repairs.  Riverside is attempting to limit the potential infection to both its customers and employees.  Feel free to continue submitting all service requests, but please have patience during this rapidly changing landscape.  We will continue filling all warranty requests once the safety of our customers and employees is no longer a concern.

*DRAINAGE NOTICE*Please allow 72 hours before filing a service request for drainage 

With a New Home Warranty from Riverside Homebuilders, you can rest easy knowing that you will be taken care of in the event that something stops performing as intended.

Please Login below to submit a Customer Service request. Please keep in mind that all onsite sales and construction personnel will not accept service requests in your community. 

After submitting the request, please allow up to 48 hours for a customer service team member to contact you.  Our Customer Service Department operation hours are Monday through Friday 8 a.m. to 5 p.m.  All non-emergency requests submitted Saturday and Sunday will be answered the following business day. If you have an emergency please see emergency numbers below:

Plumbing -Ken-Man Plumbing – 817-453-8032

Electrical - Evergreen Electric – 817-473-2553

HVAC – Performance Heat and Air – 817-477-1000

  •   i   Default Username is email you provided
  •   i   Default Password is "123456"
Forgot your password / Need to Register?


At Riverside Homebuilders, our goal is to make your journey to owning your dream home as enjoyable as possible. Buying and building your new home is exciting and you should get to enjoy watching your home become a reality. Home is where your story begins.

Call Icon

Call Or Text

(817) 601 - 6230
Call Icon

Schedule a tour

Book Now!

Riverside Homebuilders
3045 Lackland Road Fort Worth, TX 76116
Sales: Call or Text (817) 601 - 6230
Customer Care Department

© 2020 Riverside Homebuilders

Builder Designs IconSite By Builder Designs

Privacy Policy