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Warranty Service Request

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Warranty Service Request

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Please Login to submit a Customer Service request. Please keep in mind that all onsite sales and construction personnel will not accept service requests in your community. 

After submitting the request, please allow up to 48 hours for a customer service team member to contact you.  Our Customer Service Department operation hours are Monday through Friday 8 a.m. to 5 p.m.  All non-emergency requests submitted Saturday and Sunday will be answered the following business day. If you have an emergency please see emergency numbers below:

Plumbing - Ken-Man Plumbing – (817) 453-8032

Electrical - Evergreen Electric – (817) 473-2553

HVAC - Performance Heat and Air – (817) 477-1000

Pipes inside and outside your home can freeze when winter temperatures fall below 32!! Water expands when it becomes ice, which may cause pipes to break and cause thousands of dollars in damages. To avoid possible personal liability and expense, follow these guidelines in an effort to protect yourself! By starting now, you can prevent damage to your home and your personal belongings caused by frozen broken water pipes. PLEASE follow these simple steps:

BEFORE A FREEZE

Wrap and cover all exposed faucets and pipes located outside or in unheated areas of your home.

Remove garden hoses from outside faucets.

Know where cutoff valves to your inside water system are and how to use them.

IN SUB-FREEZING WEATHER TAKE THE FOLLOWING ACTIONS IMMEDIATELY

Faucet Dripping - Let water drip slowly from your kitchen, bath face bowl and bathtub faucets. The drip should be approximately one drip every 3 seconds. Please do not run the faucet in a steady stream, or leave on all the way, as serious flooding could occur. Leave dripping until the weather warms up.

Cabinet Doors - Be sure to leave open cabinet doors under kitchen and bathroom sinks to allow heat to get to the plumbing.

*DRAINAGE NOTICE*

Please allow 72 hours before filing a service request for drainage 

LET US BE YOUR HOMEBUILDER

At Riverside Homebuilders, our goal is to make your journey to owning your dream home as enjoyable as possible. Buying and building your new home is exciting and you should get to enjoy watching your home become a reality. Home is where your story begins.

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Riverside Homebuilders
3045 Lackland Road Fort Worth, TX 76116
Sales: Call or Text (817) 601 - 6230
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