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Warranty Request
Warranty Service Request
If you forgot your username or need to reset your password, or for any other questions, please contact our Customer Service Department at 817-631-0899 or email us at customerservice@rshomebuilders.com
After submitting the request, please allow up to 48 hours for a customer service team member to contact you. Our Customer Service Department operation hours are Monday through Friday 8 a.m. to 5 p.m. You can also reach us at 817-631-0899 All non-emergency requests submitted Saturday and Sunday will be answered the following business day. If you have an emergency please see emergency numbers below:
Homeowner Portal Introduction Video
For EMERGENCY SERVICES please refer to the sticker underneath your kitchen sink or Email: customerservice@rshomebuilders.com
Warranty Info
Let us be yourHomebuilder
At Riverside Homebuilders, our goal is to make your journey to owning your dream home as enjoyable as possible. Buying and building your new home is exciting and you should get to enjoy watching your home become a reality. Home is where your story begins.
Hear From Our
Happy Homeowners
I would like to express my gratitude to Finnye Shipley and Jimmy Logan for their service during my homebuying experience. I am a first time homebuyer and they took great care of us. Their responsiveness and attention to detail is unmatched. They have continued to go above and beyond making us feel part of the community. They have been very helpful in some of the items needing attention after moving in. From the time that Jimmy showed us the house, I knew where we would be spending the next several years. I see Jimmy work late driving the neighborhood almost every day even there are only a handful of homes still for sale in the neighborhood.
I did not score a perfect scorecard on the survey, only because there were a few things that I am working on resolving with the home build. Sergio with the warranty department has been instrumental in fixing things that were needed.
Overall I am greatly satisfied with purchasing a Riverside home and look forward to working with you in the future. I hope this email will serve as a gold-star reflection of Finnye, Jimmy and Sergio. Their dedicated service should not go unnoticed.
-Joel S.